REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Australian and international codes and regulations relevant to mail operations

Relevant OHampS and environmental protection procedures and guidelines

Workplace procedures and policies for the manual sorting of mail and parcels

Focus of operation of work systems equipment management and site operating systems for the manual sorting of mail and parcels

Problems that may occur when manually sorting mail and parcels and appropriate action that can be taken to resolveavoid the problems

Requirements of mail sorting systems operations and relevant equipment

Hazards that may occur during the manual sorting of mail and parcels and ways of controlling the risks involved

Site layout

Relevant personal protective equipment and procedures for its use

Required skills

Communicate effectively with others when manually sorting mail and parcels

Read and interpret instructions procedures and labels relevant to the manual sorting of mail and parcels

Interpret and follow operational instructions and prioritise work

Complete documentation related to the manual sorting of mail and parcels

Work collaboratively with others when manually sorting mail and parcels

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions that may arise during the manual sorting of mail and parcels in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events that may arise during the manual sorting of mail and parcels

Plan own work including predicting consequences and identifying improvements

Apply security and safety precautions and required action to minimise control or eliminate hazards that may exist during work activities

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment and systems in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Identify select and use relevant equipment processes and procedures when manually sorting mail and parcels

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted:

Workplaces may comprise:

Operations may include:

Customers may be:

Hazards may include:

Weighing devices may be:

Work priorities may be communicated through:

Equipment may include:

Personal protective equipment may include:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

manifests, consignment notes, bar codes, mail and container identification

Applicable regulations and legislation may include: